Contact Support

Get help from the TicNote team.

We’re Here to Help

Our support team is available to assist with setup, troubleshooting, and product questions.

Email Support

[e-mail]

Response time: typically within 1–2 business days.

Official Website

Visit ticnote.com for product pages, downloads, and the latest news.

Shop

Purchase hardware at ticnote.ai — ships globally.

Parent Company

TicNote is a product of Mobvoi (出门问问) — a leader in AI hardware.

---

Before You Contact Support

Check these resources first — most questions are answered here:

• TicNote Standard FAQ
• TicNote Lite FAQ
• TicNote Pods FAQ
• Subscription Plans
• Release Notes

---

When Contacting Support, Please Include

1. Device model (TicNote Standard, Lite, or Pods)
2. App version (Settings → About → Version)
3. OS and version (e.g., iOS 17.4 or Android 14)
4. Description of the issue — what happened, what you expected, and what you tried
5. Order number (for warranty or replacement requests)